Troubleshooting Dongles

Having a problem with your Serendipity Blackmagic / Megarip / Veripress dongle?

Check our quick links to find a solution.

If you continue having problems or can’t find a solution listed below, please contact Support.

There are two different types of dongles used by Serendipity – Sentinel SuperPro and Serendipity Driverless.




Sentinel SuperPro        Serendipity Driverless



SuperPro Sentinel Dongle Users

Dongle error messages (with codes) and how to resolve them

Error message telling me to run “…compat” file for the Server (Version 8+)

Updating a SuperPro Sentinel Dongle with a new code

Sentinel Dongle Driver macOS 10.13.x / 10.14.x / 10.15.x App Security permission

Sentinel Dongle Driver Bug Fix for Windows 10 Feature Update 1803

Server will not run on macOS 10.11 El Capitan

Server will not run on macOS 11.0 Big Sur



Serendipity Driverless Dongle Users

Updating a Serendipity Driverless Dongle with a new code

Rescuing a Serendipity Driverless Dongle

I moved the dongle to a new computer and now the Server won’t start


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