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Troubleshooting Dongles

Having a problem with your Serendipity Blackmagic / Megarip / Veripress dongle? Check our quick links to find a solution. If you continue having problems or can’t find a solution listed below, please contact Support. There are two different types of dongles … Continue reading

Posted in Blackmagic, Featured, HowTo, Megarip, Veripress

Job Image Failure – duplicate job ID

In certain circumstances, users running a Serendipity Blackmagic / Veripress server with one or more additional Cluster Nodes may encounter a job Imaging Failure caused by a duplicate job ID. Duplicate job IDs only occur on rare occasions, caused by … Continue reading

Posted in Blackmagic, Errors, Veripress

Sentinel Dongle Driver – macOS 10.13.x / 10.14.x / 10.15.x App Security permission

Serendipity Blackmagic / Megarip / Veripress users with Sentinel dongles may encounter the following messages when starting the Blackmagic / Megarip / Veripress Server immediately after software installation or after a macOS 10.13.x or 10.14.x Security Update: After a fresh install … Continue reading

Posted in Blackmagic, Megarip, Veripress

Sentinel Dongle Driver BUG FIX for Windows 10 feature update 1803

The Windows 10 – Feature Update version 1803 caused the Sentinel Dongle Driver used by our legacy Sentinel Superpro Dongles to not work correctly. Sentinel Superpro Dongle users will be unable to start their Serendipity Blackmagic / Megarip / Veripress version 7.1.01 … Continue reading

Posted in Blackmagic, Errors, HowTo, Megarip, Veripress Tagged |

Load Output Failed – Notifier Error Message

A Notifier message stating ‘Load Output Failed’ pops up when I start my Serendipity Client and periodically while the client is running. What causes message? Answer: The message is generated by one or more QueueStatus modules in the client Jobs (or … Continue reading

Posted in Errors, Serendipity Client