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Sentinel Dongle Driver BUG FIX for Windows 10 feature update 1803

The Windows 10 – Feature Update version 1803 caused the Sentinel Dongle Driver used by our legacy Sentinel Superpro Dongles to not work correctly. Sentinel Superpro Dongle users will be unable to start their Serendipity Blackmagic / Megarip / Veripress version 7.1.01 … Continue reading

Posted in Blackmagic, Errors, HowTo, Megarip, Veripress Tagged |

Migrating version 7.0 to a new computer

How do I move an existing Serendipity Blackmagic / Megarip / Veripress 7.0 installation to a new computer? Users may need to move their Serendipity software v7.0 installation to a new computer for different reasons, the most common being a hardware upgrade … Continue reading

Posted in Blackmagic, HowTo, Megarip, Veripress Tagged |

Rescuing a Serendipity v7.0 Dongle

In the event a Serendipity v7.0 Dongle is compromised, the software installation license directory has been deleted or has not correctly restored from an update, the following procedures are available to recover the Serendipity dongle and license information. This is … Continue reading

Posted in Blackmagic, HowTo, Megarip, Veripress Tagged |

Serendipity v7.0 USB Dongle

Serendipity Blackmagic / Megarip / Veripress version 7.0+ now utilise a driverless dongle to run the software and provide users with access to licenses, input and output drivers, and features. Existing users can continue to use existing Sentinel SuperPro dongles … Continue reading

Posted in Blackmagic, Megarip, Veripress Tagged |

Server will not run – new Mac OS X 10.11 dongle driver

Serendipity Blackmagic /Megarip / Veripress were affected by a Sentinel dongle driver incompatibility that prevented the Server from running on Mac OS X 10.11 El Capitan. A new driver compatible Mac OS X 10.11, 10.10, 10.9 and 10.8.5 has been … Continue reading

Posted in Blackmagic, Megarip, Veripress

Installing the Dongle Driver on Mac OS X 10.9.x and above

Serendipity Blackmagic, Megarip and Veripress were affected by a Sentinel dongle driver error that caused an operating system crash when attempting to run the Server on Mac OS X 10.9 and above. A new Mac OS X 10.9+ compatible dongle … Continue reading

Posted in Blackmagic, HowTo, Megarip, Veripress

Finding the Dongle Serial Number

All Serendipity software packages require a hardware USB dongle for the Server to run. The dongle’s serial number is printed on the dongle label. However, the dongle will quite often be plugged into a hard to get to USB port, … Continue reading

Posted in Blackmagic, Megarip, Veripress

Dongle problems on Mac OS X 10.4.7

This support article has been ported from our blog and is for users of older (pre BM 3.2.01/MR 4.2.01) versions of our software running on Mac OS X 10.4.7. It is not relevant to current version users. On Mac OS … Continue reading

Posted in Blackmagic, Megarip

What’s on my Dongle?

See what options your dongle activates. Continue reading

Posted in Blackmagic, Megarip, Veripress

Updating Dongles

You have purchased a new input filter, output driver or major upgrade for your Serendipity product. It will require that you update your dongle to activate your purchase, Here’s how you do it. Continue reading

Posted in Blackmagic, Megarip, Veripress