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Installing the Dongle Driver on Mac OS X 10.9.x and above

Serendipity Blackmagic, Megarip and Veripress were affected by a Sentinel dongle driver error that caused an operating system crash when attempting to run the Server on Mac OS X 10.9 and above. A new Mac OS X 10.9+ compatible dongle … Continue reading

Posted in Blackmagic, HowTo, Megarip, Veripress

Serendipity Polling Agent will not install on Windows XP/Server 2003

Users of Serendipity Blackmagic/Veripress 5.4+ will now find that the current version of the Serendipity Polling Agent will not install or start as a service on a Windows XP / Windows Server 2003 system. The reason being, in order to … Continue reading

Posted in Blackmagic, Veripress

Spectrophotometer driver missing from the Instrument drop-down list

My spectrophotometer is missing from the instrument drop-down list. Users may find their spectrophotometer missing from the available instrument driver options in the Lineariser, Spectro, Calcheck and Displays applications or from Workbench Data Types such as Paper Profile. Firstly, check … Continue reading

Posted in Blackmagic, Megarip, Veripress

How to Back Up Database Configurations

All Serendipity Software products have a built-in Archives application to help back-up any saved database configurations. It is highly recommended that a backup is performed after first installation and periodically to avoid any data loss in the event of a … Continue reading

Posted in Applications, Blackmagic, HowTo, Megarip, Veripress

Opened the Touch Console on main screen, now can’t close it

I opened the Touch Console application on my main screen by mistake. Now it takes up the whole screen and I can’t find a way to close it. The Touch Console is a full screen interface and is designed to … Continue reading

Posted in Blackmagic, Veripress

How to Crop an Image and Re-Submit

Open an image/job in SoftProof*. Press C in the SoftProof window, or select Tools menu > Crop. Click on the image in the main window or thumbnail and drag to draw a rectangle. Position the rectangle by dragging it to … Continue reading

Posted in Blackmagic, HowTo, Megarip, Veripress

How to Apply a Digital Blueline

Open the SoftProof application and load a job, or load an image by selecting a job in the QueueManager and choosing View Original/Imaged. Select the Channels icon in the left menu bar to open the Channels widget. Right click in … Continue reading

Posted in Blackmagic, HowTo, Megarip, Veripress